COVID-19: Our Commitment to Support You
Our partners and customers around the northeast depend on Ion Networking for Business Technology Infrastructure Support, Managed IT Solutions, and peace of mind. I’m writing to let you know how Ion Networking is dealing with the Coronavirus situation, to ensure our people and our organizations stay protected..
Health and safety
It is Ion Networking’s mission to protect and support our customers, and the health and well-being of all our partners, customers and of our employees remains the top priority. Along those lines, we have implemented a variety of policies, including replacing business travel and in-person meetings with video conferencing, as well as increasing work flexibility for all employees to be able to manage the personal challenges and hardships caused by COVID-19.
Operations are not being impacted. We have a geographically independent and highly available team, with technology and real-time collaboration tools that support business continuity. If one of our offices become impacted, we can continue to provide support from many other locations. Also, our employees, regardless of office location, have the necessary technology to work remotely. Our employees understand that our customers and partners depend on us every day to protect and support them, and they remain able and committed to doing so whether they are working from home or in the office. We will also continue our extraordinary efforts to maintain a safe environment through the deep cleaning of our offices and facilities.
Infrastructure resilience and reliability
We continue to look for and monitor changes in cyber threats, including phishing and other cyber security attacks related to Coronavirus. All our teams—including engineering, research, security, and support—remain fully operational and are continuously monitoring for new and emerging security threats. Given the critical products and services that Ion Networking provides, you should know that we track our up time status on an ongoing basis.
We are actively working with our suppliers to minimize any disruption in our product supply as a result of COVID-19. We do not anticipate any extended delivery times or product constraints at this time. We are continuing to monitor the situation closely and will provide current lead time and product availability at the time of order.
If we have scheduled onsite appointments at your organization, we will be reaching out ahead of time to see if there is an alternate scenario to successfully provide the support requested. Ion Networking staff members will also be strictly adhering to a handwashing and hand sanitization before entering your facility, and after leaving the facility. We request that proper precautions would be taken on your end as well to prevent the spread and transmission of this virus.
As a reminder, preferred methods of submitting a request for service will always be our support email ( firstname.lastname@example.org ) or dialing into our main number 207-318-7609
Thank you for your continued trust in Ion Networking. I want you to know that we understand the critical IT provider and cybersecurity role we play and we’re ready to help however we can. These are difficult times, but by staying focused on what’s most important—each other—we will emerge stronger together.